Usability testing analysis of the Lhokseumawe district attorney’s office website using nielsen’s metrics for user experience evaluation
Abstract
The Lhokseumawe district attorney's office is a law enforcement institution that utilizes a website as an essential medium for delivering public information and services. To ensure its optimal function, this research aims to evaluate the website's usability quality level. This study adopts the Usability Testing method with a quantitative descriptive approach , based on the five metrics proposed by Jakob Nielsen: learnability, efficiency, memorability, errors, and user satisfaction. Data collection involved direct observation of 10 users performing core task scenarios, supplemented by questionnaires and interviews. The test results indicate that the website generally meets several usability aspects. However, there are still significant shortcomings in the areas of efficiency and user satisfaction. Quantitatively, the website's total usability score is 87.5% , with the average satisfaction score using the System Usability Scale (SUS) being 65%. Based on these findings, this study recommends improvements to the navigation structure and user interface (UI) design to enhance the quality of digital services and provide a better user experience (UX). The results of this study are expected to serve as a reference for the website administrators of the Lhokseumawe District Attorney's Office for further system development
Keywords
Full Text:
PDFReferences
Kurnia, I. A., Wahyudin, A., & Putra, R. R. J. (2025). Perancangan UI/UX Sistem Pemerintahan Berbasis Elektronik (SPBE) Pada Website Aplikasi Pemerintah Desa Menggunakan Metode Design Thinking. Digital Transformation Technology, 4(2), 1121–1131. https://doi.org/10.47709/digitech.v4i2.5226
M. G. Junaidi and H. Supriyadi, “Analisis Performance Website Marketplace dengan Metode Load Testing dan Stress Testing Menggunakan Apache JMeter,” Jurnal Informatika dan Rekayasa Perangkat Lunak, vol. 6, no. 1, pp. 10–18, 2023.
A. Subiyakto and D. J. Wijaya, “Evaluasi Website Badan Pusat Stastistik Menggunakan Metode Usability Testing,” Appl. Inf. Syst. Manag., vol. 1, no. 2, pp. 81–89, 2018, doi: 10.15408/aism.v1i2.20103.
Y. Pranata, E. L. Rahmawati, “Evaluasi Kinerja Sistem Informasi Akademik Menggunakan Apache JMeter dan WebLOAD,” Jurnal Teknologi Informasi dan Ilmu Komputer (JTIIK), vol. 9, no. 2, pp. 122–128, 2022.
I. Setiawan and E. Effiyaldi, “Sistem Informasi Manajemen Berkas Perkara Berbasis Web Pada Kejaksaan Negeri Merangin,” J. Manaj. Sist. Inf., vol. 7, no. 3, pp. 501–512, 2022, doi: 10.33998/jurnalmsi.2022.7.3.186.
M. Rudyanto Arief, “Evaluasi Website Pemerintah Kabupaten Rembang Dengan Metode Usability Testing,” Respati, vol. 14, no. 3, pp. 18–24, 2019, doi: 10.35842/jtir. V 14i3.309.
A. H. Sulaiman, H. Aryadita, A. Pinandito,"Evaluasi Kualitas Layanan Website Pemerintah Kota Batu Dengan Metode E-Govqual Dan Importance Performance Analysis (IPA) (Doctoral dissertation, Universitas Brawijaya),"Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, vol.2548, p.964X, 2017.
A. Lestari, W. Murniati, Saikin, and H. Asyari, “Evaluasi Usability Sisensi Mobile Menggunakan Metode Iso/Iec 9126 Dan Nielsen Model,” J. Inform. Teknol. dan Sains, vol. 6, no. 2, pp. 195–202, 2024, doi: 10.51401/jinteks.v6i2.4123.
A. A. Agustina, D. Asmarajati, and N. Hasanah, “Penerapan Metode Nielsen Model Dalam Usability Testing Pada Web Portal Dinas Lingkungan Hidup Kabupaten Wonosobo,” J. Econ. Bus. Eng., vol. 3, no. 1, pp. 160 – 167, 2021.
S. Munir and M. W. Nugroho, “Analisis Dan Evaluasi Desain Web Profil Sekolah Dengan Pendekatan Nielsen Usability Model, ”J. Inform. Terpadu, vol. 8, no. 2, pp. 104 108, 2022.
DOI: https://doi.org/10.52626/joge.v4i2.63
Refbacks
- There are currently no refbacks.
St. Teknik II, Reumpet, Krueng Barona Jaya sub-district (23370), Aceh Besar District, Aceh Province, Indonesia.
http://geutheeinstitute.com/
